Legal
Ensuring Transparency, Security, and Compliance
SeeConversion Technologies (referred to herein as “we”, “us”, or “our”). We are committed to maintaining the highest standards of transparency and compliance in all aspects of our services. This section outlines the terms, policies, and practices that govern the use of our website, products, and services. By accessing or using any part of our platform, you agree to be bound by the policies and terms detailed herein. We encourage you to review each document carefully to understand your rights and obligations.
Effective Date: June 16, 2025
Privacy Policy
This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and billing details
- Domain registration and hosting account data
- IP address, browser type, device identifiers
- Website usage data (e.g., pages visited, interactions)
- Customer support communications and history
2. How We Use Your Information
We use your personal data to:
- Provide and manage our hosting services
- Communicate updates, service notices, and promotions
- Process transactions, billing, and invoices
- Maintain website and infrastructure security
- Comply with legal and regulatory requirements
3. Legal Basis for Processing (GDPR)
For users in the EU and UK, we process your data based on:
- Your explicit consent
- Contractual necessity (e.g., account creation, service delivery)
- Legal obligations
- Our legitimate interests (e.g., fraud prevention, service improvements)
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Trusted third-party providers (e.g., payment processors, security vendors)
- Domain registrars or ICANN, as required for domain management
- Legal authorities, when disclosure is required by law
5. International Data Transfers
If you are located outside of Canada, your information may be transferred to, stored, or processed in Canada or other countries where we or our service providers operate. We use appropriate safeguards to ensure your data is treated securely and in accordance with applicable privacy laws.
6. Data Retention
We retain your personal information only as long as necessary to:
- Provide services to you
- Meet legal and tax obligations
- Resolve disputes and enforce our agreements
7. Your Privacy Rights
Depending on your location (e.g., EU, UK, Canada, California), you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict certain types of data processing
- Withdraw previously given consent
- File a complaint with a relevant data protection authority
Cookie Policy
This Cookie Policy explains how we, uses cookies and similar tracking technologies when you visit our website. By continuing to browse or use our site, you agree to our use of cookies as described below.
1. What Are Cookies?
Cookies are small text files stored on your device by your browser. They help websites recognize returning visitors, remember preferences, and provide a smoother browsing experience.
2. Types of Cookies We Use
- Essential Cookies: Necessary for core website functionality, such as account login, security, and accessibility.
- Performance Cookies: Help us understand how users interact with the site by collecting anonymous usage data (e.g., Google Analytics).
- Functional Cookies: Remember user preferences and enhance your experience, like saving language or region selections.
- Marketing Cookies: Used to deliver relevant ads and track ad performance, often set by third-party tools like Facebook Pixel or Google Ads.
3. Third-Party Cookies
Some cookies may be set by third-party services integrated into our site, such as payment gateways, chat widgets, or analytics providers. We do not control these cookies directly but do our best to only partner with trusted vendors.
4. Managing Cookies
You can control or delete cookies through your browser settings. Most browsers allow you to block cookies, delete existing ones, or be notified when a cookie is set. Please note, disabling cookies may affect your ability to use some features of our site.
5. Changes to This Policy
We may update this Cookie Policy periodically. Any changes will be posted on this page, and we encourage you to review it regularly.
Acceptable Use Policy (AUP)
This Acceptable Use Policy (“Policy”) outlines the rules and standards of behavior expected from users of SeeConversion Technologies. By using our services, you agree to comply with this Policy. Violations may result in suspension or termination of your account, without prior notice.
1. Prohibited Activities
You agree not to use our services to engage in, promote, or facilitate any of the following:
- Illegal Activity: Hosting, transmitting, or distributing content that violates local, national, or international laws.
- Malware & Exploits: Uploading or sharing viruses, worms, trojans, ransomware, or any malicious code or software.
- Spam & Unsolicited Messages: Sending mass unsolicited emails, spam, or any other form of unsolicited communication.
- Hacking or Security Breaches: Attempting to access systems or data without permission, including port scanning, brute-force attacks, or DDoS activities.
- Fraud & Scams: Operating fraudulent schemes, phishing websites, fake login pages, or impersonation of other entities.
- Copyright Infringement: Hosting or linking to pirated software, music, videos, or other protected works without authorization.
- Abuse of Resources: Overloading server resources in a manner that disrupts service for other users.
- Hateful or Violent Content: Promoting hatred, discrimination, or violence based on race, religion, gender, or other characteristics.
2. System & Network Security
You must not compromise or attempt to compromise the integrity or security of our infrastructure. This includes any unauthorized testing, probing, or scanning of our systems, or bypassing security measures.
3. Child Exploitation & Abuse
We have a zero-tolerance policy toward the hosting or distribution of content involving child exploitation or abuse. Any such activity will be reported to law enforcement immediately.
4. Fair Use of Shared Resources
Shared hosting clients are expected to use resources fairly and without negatively impacting others. We reserve the right to take action if your usage threatens the stability or performance of the platform.
5. Enforcement & Violations
We reserve the right to investigate suspected violations of this Policy. In cases of clear abuse, we may suspend or terminate accounts and cooperate with law enforcement or legal requests.
6. Reporting Abuse
If you become aware of any violation of this Policy, please report it immediately get in touch with us. Include as much detail as possible, including logs, URLs, and affected IPs.
7. Policy Changes
We may update this Acceptable Use Policy at any time. Continued use of our services after changes are published constitutes acceptance of the revised policy.
Terms of Service
These Terms of Service (“Terms”, “Agreement”) govern your use of the services provided by SeeConversion Technologies (“we,” “us,” or “our”). By registering for, accessing, or using our hosting services, you agree to be legally bound by these Terms.
1. Eligibility & Account Registration
To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
2. Services Offered
We provide managed web hosting services, domain registration, email hosting, and related tools and support. Some services may be subject to additional terms such as our Service Level Agreement (SLA), Acceptable Use Policy, or Refund Policy.
3. Acceptable Use & Abuse Policy
You agree to use our services responsibly and in compliance with our Acceptable Use & Abuse Policy. Prohibited actions include (but are not limited to):
- Hosting or distributing malware, viruses, or pirated software
- Sending unsolicited email (spam)
- Engaging in phishing, scams, or fraudulent activities
- Hosting hate speech, violence, or illegal content
- Abusing server resources in a way that affects other users
We reserve the right to suspend or terminate any account found in violation of this policy, with or without notice. Serious abuse may result in immediate termination and notification to relevant authorities.
View our full Acceptable Use & Abuse Policy for detailed guidelines.
4. Billing & Payments
All services are billed in advance on a recurring basis (monthly, quarterly, or annually). You agree to keep your billing details up to date. Failure to pay may result in service suspension or termination.
All prices are in [CAD/USD] and may include applicable taxes based on your region.
5. Refunds & Cancellations
We offer a 30-day money-back guarantee for eligible hosting services. Domain registrations, renewals, and third-party tools are non-refundable. To cancel, log in to your client portal or contact our support team.
See our Refund Policy for full details.
6. Uptime & Service Commitment
We aim to provide 99.99%+ uptime. While we proactively monitor our infrastructure, some interruptions may occur due to external factors such as upstream provider issues or force majeure events.
Refer to our Service Level Agreement for full uptime and credit terms.
7. Support Scope
We offer 24/7 support via chat, email, and support ticket. Our assistance includes help with hosting performance, email, domain setup, and CMS integration. We do not provide support for third-party tools or custom code.
See our Support Policy for scope and limitations.
8. Termination of Service
We may suspend or terminate your account for violating these Terms, non-payment, or abuse. You may cancel your service at any time by following the applicable cancellation process.
9. Intellectual Property
All content, software, and materials provided by AiwaHost Technologies are protected by copyright and other intellectual property laws. You may not reproduce, modify, or distribute them without written permission.
10. Limitation of Liability
To the fullest extent allowed by law, we are not liable for indirect, incidental, or consequential damages. Our total liability is limited to the amount you paid us in the past 12 months for the affected services.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you via email or in your client dashboard. Continued use of our services constitutes your acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the Province of Saskatchewan, Canada. Any disputes will be resolved in the courts located in that jurisdiction.
Billing, Refund & Cancellation Policy
At AiwaHost Technologies, we strive to offer clear, fair, and transparent billing practices. This policy outlines how we handle billing, refunds, and service cancellations for our hosting services.
1. Billing Terms
- All hosting services are billed in advance on a recurring basis (monthly, quarterly, or annually), depending on the plan you choose at sign-up.
- Payments are processed in CAD or USD and may include applicable taxes based on your location.
- It is your responsibility to keep your billing and contact information current to avoid interruptions in service.
2. Payment Methods
We accept all major credit cards and other secure payment gateways. Your payment details are processed via encrypted channels to ensure your financial information remains safe.
3. Automatic Renewals
All plans renew automatically at the end of the billing cycle to avoid service disruption. You will receive email reminders prior to renewal. You may opt out of auto-renewal by updating your preferences in the client portal.
4. Refund Policy
- We offer a 30-day money-back guarantee on eligible hosting plans for first-time customers only.
- Domain registrations, renewals, and third-party add-ons (e.g., SSL certificates, licenses) are non-refundable.
- Refunds requested outside of the 30-day window will not be processed unless required by law.
- To request a refund, contact support or submit a ticket from your account within the eligible period.
5. Cancellation Policy
- You may cancel your hosting service at any time from your account dashboard or by contacting our support team.
- Cancellation requests must be submitted before the next renewal date to avoid being billed for the next cycle.
- Upon cancellation, your account and data will be deleted after a brief grace period, unless otherwise requested.
6. Failed Payments & Account Suspension
If your payment fails, we will notify you and attempt to retry payment. If payment is not received within 7 days, services may be suspended. After 14 days of non-payment, we may terminate your account and delete associated data.
Service Level Agreement (SLA)
At SeeConversion Technologies, we are committed to delivering reliable and high-performing hosting services. This Service Level Agreement (SLA) outlines the uptime commitments, response times, and compensation procedures applicable to our managed hosting services.
1. Uptime Guarantee
We guarantee a monthly network uptime of 99.99%. Uptime is calculated on a calendar-month basis and excludes scheduled maintenance, emergency fixes, or outages caused by factors beyond our control (e.g., DDoS attacks, third-party network failures, force majeure).
2. Service Monitoring
Our infrastructure is continuously monitored 24/7 to ensure performance and availability. We use industry-standard tools and best practices to detect issues proactively and respond before they affect your operations.
3. Scheduled Maintenance
- We may perform scheduled maintenance with at least 24 hours’ notice.
- Such maintenance will be conducted during off-peak hours whenever possible to minimize impact.
- Scheduled maintenance is excluded from uptime calculations.
4. Support Response Time
We offer 24/7 support via ticket, chat, and email. Typical response times are:
- Critical issues: within 30 minutes
- High priority: within 1 hour
- General inquiries: within 4 hours
5. SLA Credits
If uptime falls below 99.99% in a given month (excluding scheduled maintenance), you may be eligible for SLA credit as follows:
- 99.0% – 99.98% uptime: 5% credit of monthly hosting fee
- 98.0% – 98.99% uptime: 10% credit
- Below 98.0% uptime: 25% credit
To request SLA credit, submit a ticket within 7 days of the downtime event. SLA credits are applied to future invoices and have no cash value.
6. Exclusions
The following are excluded from the uptime guarantee:
- Customer-caused outages (e.g., script errors, misconfigurations)
- Outages caused by third-party software or services
- Force majeure events beyond our control
- Suspension due to non-payment or Acceptable Use Policy violations
7. Changes to This SLA
AiwaHost Technologies reserves the right to modify this SLA with notice. Continued use of our services indicates your agreement to the latest SLA terms.