Usage and Privacy
Acceptable Use Policy (AUP)
1. Anti-Spam & Messaging Compliance You agree not to use our infrastructure or automated sequences to send unsolicited mass outreach or spam. All outbound campaigns must comply strictly with CASL (Canada’s Anti-Spam Legislation), the CAN-SPAM Act, and applicable data privacy standards. Lists must be cleanly opted-in.
2. Prohibited Applications Our systems cannot be used for cryptomining, malware distribution, phishing scripts, or unauthorized network scanning.
3. Fair Use Policy Shared and dedicated resources must be utilized responsibly. If your traffic or data processing creates extreme server strain that impacts system stability, we reserve the right to temporarily throttle resources or discuss a necessary tier upgrade.
SLA & Support Commitment
1. 99.9% Uptime Target We target a monthly infrastructure availability of 99.9%, excluding scheduled maintenance or upstream outages from cloud providers like AWS or Google Cloud.
2. Support Response Window Support tickets submitted through our official system receive a direct human review and substantive response within 24 to 48 hours.
3. Backup Disclaimer While we run automated daily system backups for disaster recovery, these are built for emergency platform restoration. You remain responsible for keeping independent local exports of your critical data. We assume no liability for data loss caused by unauthorized client modifications or user error.
Privacy Policy
1. Data Compliance (PIPEDA) We handle your business and personal data securely in alignment with Canadian privacy standards, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Secure Payment Tokenization (Blesta) Billing and subscription processing are handled via Blesta:
- Zero Card Storage: We never store raw credit card numbers or CVVs on our local servers.
- Tokenized Gateways: All financial data is encrypted and processed directly through PCI-DSS compliant payment providers over secure TLS connections.
3. Inquiries For data requests or privacy questions, reach out directly to the founder at Contact[at]seeconversion[dot]com.